Question 1

Q: How can I schedule a consultation at Paynesville?

Accepted Answer

A: Consultations at Paynesville are by appointment only. You have two convenient options to schedule an appointment. First, you can make an appointment online through our online booking system on our website. This allows you to choose a time that fits your schedule best. Alternatively, if you prefer personal assistance or have specific questions, our reception staff will be happy to help you find an appropriate time. Feel free to give us a call, and we will ensure that you are accommodated promptly and efficiently.

Question 2

Q: How can I book an appointment at Paynesville out of Hours?

Accepted Answer

A: At Paynesville, we strive to make booking appointments as convenient and straightforward as possible. 
We use HotDoc as our booking agent, which means you can easily schedule your appointments at any time of the day or night, right from the comfort of your home. HotDoc is a secure platform, ensuring that your personal and medical information is protected. 
Once you book an appointment through HotDoc, you will receive a confirmation of your booking along with an appointment reminder, helping you stay organised and prepared. Whether it's for a routine check-up or a more specific consultation, booking with Paynesville via HotDoc guarantees a seamless and secure experience.

Question 3

Q: Does Paynesville Medical Centre offer bulk billing options for patients?

Accepted Answer

A: Paynesville Medical Centre primarily operates as a private billing clinic, meaning most services require direct payment from patients. However, there are exceptions for specific groups during routine consultations. Aged Pensioners, Department of Veteran Affairs Gold card holders, and children under 16 are eligible for bulk billing upon presentation of the relevant cards. This means these patients will not have to pay out-of-pocket expenses for their consultations with the doctors at Paynesville Medical Centre.

Question 4

Q: Do I need to bring my Medicare and Concession Cards every time I visit Paynesville?

Accepted Answer

A: The short answer is YES. Why? This is to ensure we have the correct patient, as your Medicare and Concession Cards are unique to you. Bringing these cards each time you visit helps us accurately verify your identity, streamline your appointment process, and ensure that you receive the appropriate billing and benefits. It is a crucial step in maintaining the accuracy and quality of the services we provide at Paynesville.

Question 5

Q: Does Paynesville offer home visits or aged care facility visits for their services?

Accepted Answer

A: Unfortunately, due to resourcing constraints, we are unable to offer home visits or aged care facility visits at this time. We understand the importance of such services and are evaluating ways to expand our offerings in the future. In the meantime, we invite you to visit our facility during our operating hours, where our team of professionals is ready to assist you with any of your needs. We strive to provide exceptional care and look forward to welcoming you to our location.

Question 6

Q. What is MyMedicare

Accepted Answer

A: MyMedicare is a new voluntary patient registration model that aims to formalise the relationship between patients, their general practice, general practitioner, and primary care teams.  Access extended Telehealth appointments and Chronic Disease Management support from providers you trust. 
Read more about the benefits here

Question 7

Q: How do I become a new patient at Paynesville?

Accepted Answer

A: At Paynesville, we are pleased to welcome new patients to our practice! However, please note that we currently have a waiting list.Once you are accepted as a new patient, the first step is to schedule a NEW PATIENT appointment with our nursing team. This initial appointment is essential because it allows us to gather comprehensive information about your health. By doing so, we can understand your medical history and current health needs better, ensuring that you receive the best possible care. Following this appointment, you will be able to book a consultation with one of our General Practitioners (GPs) at the clinic. This process helps us to provide optimal patient care right from the start.

Question 8

Q: What should I know about payment and reimbursement for TAC & Work Cover consultations at Paynesville?

Accepted Answer

A: When you have a consultation at Paynesville, you will be required to pay for the service at the time of your appointment. Subsequently, you can seek reimbursement either from your employer, your employer's insurer, or the Transport Accident Commission (TAC) if applicable. It's important to note that there may be a gap between what the GP charges and the rebate you will receive. This gap depends on the specific cost of the consultation and your coverage details through your employer or insurer. Therefore, it's advisable to check with your employer or insurance provider beforehand to understand how much you will be reimbursed and if there will be any out-of-pocket expenses.

Question 9

Q. How Test Results are Managed

Accepted Answer

A. Test results are managed in one of 3 ways.

NO ACTION  - If your results have been marked as no action by your doctor, an SMS will be sent to your mobile phone (or email address) The message will advise no further action is required by you unless you wish to follow up further with your doctor.

NON-URGENT APPOINTMENT -  If your results have been marked as 'non-urgent appointment', you will receive an SMS via your mobile phone (or email address).  The message will advise you to make a non-urgent appointment (within 2-3 weeks) to discuss your results.

URGENT - If your results have been marked as urgent you will receive a call from your doctor who will advise what the next steps are.

For results notification received via SMS or email - you will be asked to click on a link and add your name of date of birth in order to read your message.  This is to protect your privacy and ensure that the message is received by the intended recipient.  You will also have a direct link within the message to make an online appointment.

Question 10

Q: What should I do if English isn't my first language and I need assistance during my consultation at Paynesville?

Accepted Answer

A: If English isn't your first language, that's perfectly fine; your GP at Paynesville can arrange for an interpreter to assist with your consultations, ensuring you receive clear and accurate information. Access to interpreters is through Translating and Interpreting Services (TIS National), which provides 24/7 access to interpreters in over 160 languages. This service ensures that language barriers do not affect the quality of care you receive, helping you feel more comfortable and understood during your visit. Simply inform our staff ahead of your appointment, and your GP will be notified and make the necessary arrangements for you.

Question 11

Q: What services does Paynesville offer for senior residents over 65, particularly those with hearing impairments?

Accepted Answer

A: Paynesville is committed to providing accessible and inclusive services for all its senior residents, especially those with hearing impairments. 
Deaf Connect is Australia’s largest provider of Auslan interpreting and captioning services. They offer free interpreting services for seniors over the age of 65.

Question 12

Q. WHAT is AI?

Accepted Answer

A.What is AI (Artificial Intelligence)?
For years, doctors have used speech-to-text tools to capture what was said in a consultation. Now, with the help of AI, this technology goes a step further. Instead of just typing up conversations, AI can create clear, structured clinical notes.
AI uses a microphone to capture the consultation, then transmits the recording to the AI platform. The platform identifies clinically relevant details while excluding casual conversation. AI then structures this information into clear, professionally formatted outputs—such as clinical notes, letters, care plans, or medical certificates.
AI at Paynesville Medical Centre
Some GPs consulting at Paynesville Medical Centre use AI technology during consultations to assist with note-taking; this allows them to spend less time on paperwork and typing and more time focusing on you.
Your doctor may use AI voice-to-text to transcribe parts of your consultation. This simply means speaking naturally, while the AI helps prepare accurate notes for your clinical record.
Privacy & Confidentiality
We understand that your medical information is highly sensitive. Paynesville Medical Centre has strong security measures in place to protect your privacy. 
All audio is processed within Australia 
Personal details are removed before storage
Strict security measures protect both you and your doctor
Voluntary Participation
Using AI is completely up to you. If you’d prefer not to have your consultation transcribed, just let your doctor know. Saying no will never affect the care you receive.

Practice Information